BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Velvet Caviar is not responsible for any price differences determined by your bank. All of the emails look fake and/or computer generated. Always ordering new styles. Seems like they have a sad little crew of mean girls working for them with zero people skills.I have had rings from the dollar store that lasted two years, Velvet Caviars ring lasted 1 month. Yes. Take a video of what? I need to talk to a real person who is in charge. mine came in and its falling away from the case as soon as i pick it up? Hi *****, sorry to hear about the delay in your shipment. We suggest that you make sure you press on the back plate of the ring from all edges and hold it for 20-30 seconds. Here are 8 tips for writing great reviews. Prom season is here, and you deserve to look and feel amazing for your big party! We also ensure all reviews are published without moderation. They use false advertisement regarding the product that it has a powerful charge. I had one of the screen protectors on that they also sell. It goes against our guidelines to offer incentives for reviews. Return Item Items can only be returned for a refund within 14 days of delivery if unopened and in new condition. Verification can help ensure real people write reviews about real companies. I wrote an emailt to Velvet Caviar for exchange information, and after acouple of days they replied telling me that it was past he 14 days window after DELIVERY, and they would not exchange. The VERY last time I order from them. do i need to peel the red coating off to get to the adhesive. 4.3. Ordered from them yesterday and the address had been misspelled, popped them an email and got a reply the next day stating it would be sorted. Select "Orders" on the bottom of the app Select the order you'd like assistance with Select Help in the upper right hand corner Select the issue you're having or choose "Something else" to chat with an agent BBB Business Profiles may not be reproduced for sales or promotional purposes. I absolutely love ordering from this company. Do the edges of the clear cases get grimey or yellowed as time/use goes on, like other clear cases tend to do? When I ordered several phone cases and covers for my phones camera lens I found that the camera lens covers were cheap junk that wouldnt even stick on. Qualifying items can also be exchanged using the following steps: As with returns, you can expect the return to be processed within 5-7 business days. terrible service ordered 2 cases on 2/20 received a bogus tracking number-credit card was charged but no shipment was ever made. I have sent a lot of emails. The awesome, limited-edition We Stand United Keychain allows you to show your support for the Black Lives Matter movement and the fight against racial injustice. I ordered a case and I also paid for fast shipping and then I got a email saying it shipped to the wrong address and so now it's saying I have to pay for it to be shipped again. While you can choose your local currency through the Currency Selector at the top of our website, all items are priced and charged in US dollars at checkout. I paid for priority shipping (2-3) business days and my package is arriving within 6. I contact their customer support, and they tell me my review was too vague, that I said "N/A, idk, ?, etc" in my review (I did not) and that it wasn't good enough for the 30% off coupon. The designs you see online for the cases match 100% colour/texture/and quality in person always even nicer in person. Shop for the perfect case that fits your style and personality. Canadian orders of $60+ receive free delivery. This Velvet Caviar review will now cover some of the great promotions and discounts that the brand offers. I see that they won't post your feedback if its negative on their website, which shows they are not transparent with their products and brand. Their customer service will ignore your request for return and keep your money. Not sure how they are in business when their products dont work. They're very cute and very protective. It didnt move for weeks! Note that these two coupons cannot be used together. Compare Velvet Caviar vs another brand. I also tried through ******** and no response there either. Over the weekend, I accidentally ordered a case in the wrong color. Not only do they have cute phone cases, but their customer support is amazing. I highly recommend shopping with Velvet Caviar 10/10. Some products are also available on Amazon and from select retailers like Walmart. Overall Score. Disappointed that the magnetic charger I bought did not stick to the case and even when I laid the case down with it the battery kept disconnecting. The case itself, is good, i got the pink neon one, I will say there claim that it doesnt yellow is a lie, I have had this case since January and it is yellowing, you just cant see it as much cause its a pink case, the quality is great, protects my phone good, the phone grip, cheap, didnt have that long, broke fairly quickly. U.S. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! The butterflies are really pretty colors and it looks great with my black iPhone XS. View Return Policy I understand this item cannot be returned after 14 days of delivery OR if used/opened. Thats where Velvet Caviar comes in. I emailed again requesting a replacement product and to speak to a supervisor and was told again to send photos or videos and never heard from a supervisor. It's one representative that is rude and doesn't care to compromise. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Would not hesitate to use them again. I also know that when something is promised by an employee, that it has to be fulfilled, even if that employee did not know better and made a mistake.I've never had a problem with customer service teams ever. Crappiest customer service ever!!!!!!!!!! Delays may be experienced during holidays. Check out their BBB reviews and AVOID.They don't even have a phone number or mailing address listed. Good vibes collection is out now #newdrop. I then got multiple responses saying the same thing; you can only use one promo code per order (which I knew and understood). I now have an iPhone case we cannot use but refuse to buy the same case in another size just due to their stringent return policy. Never again. Velvet Caviar has pledged 100% of the profits from these enamel keychains to BLM and the NAACP Defense and Education fund. What I love about this company for they're phone cases specifically over any other company is that they're always coming out with AMAZING designs and they listen to feedback from their customers in regards to help and styles that customers want to see with the cases. Our cases drop test certified at 8ft :). /: Always have amazing discounts. Velvet Caviar is a luxurious online retailer that specializes in designer phone cases and accessories. Hurry over to our website to get yours before they're gone. And the adress I put it for IS my address. Hope it was worth it to lose a customer for $12. Velvet Caviar orders ship within 48 hours, Monday-Friday. And when I got the box, one phone grip was damaged and one whole case was missing. . I tried to leave a review on the website but you have to receive an email to leave a review on your product. In the Cell Phone Accessory Store category. I have bought cases from this company a few times. Anyways. View Velvet Caviar Group org chart to access information on key employees and get valuable . You can also pick up matching AirPod cases for $20 and phone rings for $12. Do not buy especially if you have a iphone14 pro max . Velvet Caviar offers the finest in phone cases, stylish accessories and elegant costume jewelry for women and teens to flaunt at parties, weddings or proms. I get the new order but there's no return label. It goes against our guidelines to offer incentives for reviews. I have never received such poor customer service in my life. Our support team is available Monday - Friday, 9AM - 5PM EST. Hello Amberlynn! Worst company to buy from I sent my return back to them on April 13th and they claimed they havent received it its already April 29th almost an entire month and they saying contact my post office when they got the item THEY REFUSE TO REFUND ME. If that is the case I should not be able to select it out of the mag safe category. Dropped my phone and not even a scratch. Avoid this company! I bought a case for my wife for Christmas. I requested a return and refund from VC and they said it wasn't possible. Even ***** ****** won't clean it. Customer service contacts and company information. Their shipment time is a complete scam. I placed my order on January 29th with priority shipping of 2-3 days. The customer ordered a ************* pack which is only compatible with iPhone models 12 & up and she has an iPhone 11 therefore it is not compatible as stated on our website. Only 4 left in stock - order soon. It took an hour to charge my iPhone to 100%. The Rose Quartz Samsung Case is $30 and is available for Samsung Galaxy 8 and 8 Plus through to all variations of Samsung Galaxy 21. Hope it was worth it to lose a customer for $12. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! Absolutely absurd return.exchange policy! Its highly scratch-resistant as well. Anyway. The customer service told me they don't offer store credit on replacement items, which they did not disclose upfront when I gave them the OK to send a replacement. If it looks amazing online can you then imagine how it looks in person? I will definitely go with casely in the future, it is clear what is mag safe and what is not. Never buy anythiing from Velvet Caviar! Probably a month and a half. should i just try to find similar cases from aliexpress or ebay instead? And customer service seemed friendly but they were absolutely useless, my order showed it was staying in the same spot for a long time, and then at one point said it was delivered somewhere else from me, and customer service was not helpful about it. Customers are responsible for return shipping fees. It's charging performance is not up to par. I needed it in a few days so I selected 2-5 day shipping to Canada, which cost $30 (! They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. Hello Madison! I ordered a phone case and was skeptical of what the end product would actually be like based on what Id read here. I would try to call the company but they have no phone number. Any other company wouldve had that package at my door within those 3 days. Anyone can write a Trustpilot review. Petty? I bought a case for my wife for Christmas. Take a video of what? With every new phone I will forever purchase one of their cases. It is NOT clearly stated on their website as they claim. This is ludicrous! The rings adhesive is meant to stick on any of our matte or gloss cases. While Velvet Caviar iPhone 11 cases, Velvet Caviar S21 cases, and Velvet Caviar Note 8 cases are some of the brands bestsellers, the brand has designs available for all iPhones from 8/7 Plus and SE up, and all Samsung Galaxy phones from 8 and 8 Plus up. This could have been avoided if customers were either allowed to cancel their orders themselves or chat with customer service in realtime to immediately resolve issues. For non iPhone devices, the Power Pack may not attach to the phone like the images. We have also issued a refund on the shipping price difference for First Class vs Priority Shipping. Velvet Caviar cases are designed and made at the brands Brooklyn, New York headquarters. Community Videos About See all Designs you'll love with protection you can count on. I sent it. I paid for priority shipping (2-3) business days and my package is arriving within 6. Would definitely order from them again. Have some empathy and stop scamming people. I would have even bought a new screen protector from them and said so. To learn more about reviews and trust on sitejabber.com, visit our. Terrible. Once the order leaves our facility it is in the hands of shipping carrier to delivery it in a timely manner. They sell cheap junk made in China and cases don't fit devices. After getting these responses I asked to cancel my order, which they told me I could not do. They treated me like what I was asking was just too stupid for them to even bother acknowledging. Great case! Finding a cell phone case thats both stylish and offers high protection is a difficult task. They are shady. Velvet Caviar Customer Support. Items were not sent within the time period they promised. The customer service was a horrible experience. Their shipment time is a complete scam. Customer service is worthless. Our customer service agents will always be friendly and accommodating when assisting you with any concern you might have, and we will strive to provide you with customer support options for all issues 24 hours a day, 7 days a week, 365 days a year. Case for my wife for Christmas our website to get yours before they & x27... 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