I held that title for 3 years. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Maybe you don't care about this either, but, sooner or later the people that say they aren't going to go in Turkey Hill any more will add up too! Onze Si vous continuez voir ce why is it that the fountain sodas are always down one week there working then the week there not, some say they don, t know how to load it, how about trying to keep it fixed! Wir entschuldigen uns fr die Umstnde. Caso continue recebendo esta mensagem, The Employees Were Not Very Welcoming And Pretty Rude. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This review was chosen algorithmically as the most valued customer feedback. While there we decided to make Sundays. Nous sommes dsols pour la gne occasionne. I purchased Butter Almond/ Chocolate Ice Cream from Kroger supermarket. Aydanos a proteger Glassdoor verificando que eres una persona real. The reason he can't keep anyone is because he has no professionalism on handling situations of any kind. Not once did I yell at him for going to my manager. Mary Anne (HR) was standing in line, came up to me and yelled at me to get up and help him. naar And walked away leaving me and the rest of the customers standing there. We looked up Turkey Hill Dairy and found that the website is receiving a high amount of traffic. Got my husband cookie and cream a couple weeks ago, opened it and it was just vanilla. He then stormed out to his van. ComplaintsBoard.com is a leading complaint resolution website on the Internet. He said the store is short on change and that he couldn't give me my change. I argue about it, because it would affect the customer service policy. I felt very embarrassed and disrepected by the way she was talking to me in front of all the other customers. So what. I posted earlier I want this to be an official complaint waited 15 minutes at line at bland and Turkey Hill after watching two cashiers one look like she was changing shifts the other look like she was walking around getting free stuff with some coupon she had she was picking up stuff and walking around the store and walking outside all the while there' One Sided Ice Cream Cookie Sandwiches. People quiting or getting fired for telling him stuff he doesn't want to deal with. As a result I drive a half a mile away so that I do not have to deal with her or got to the Exxon. Then she serviced another woman knowing I had been waiting. Share your photos and videos with others to prove the truth of your words. Just thought Id mention it in case youre having some issues! When she finally came back, she was only there for like a month or so before getting let go. I also have camera verification and employee verification. Please send me $1.99 or allow me to return to Shoprite Grocery in my town to obtain a credit. Now with the new policy of not having more than 100 in cash in a drawer at a time, the cashier did not have enough for change, since she just opened. Disculpa Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Aydanos a proteger Glassdoor y demustranos que eres una persona real. Her attitude toward me is very unprofessional. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I've seen this store go through staff &Mgrs like people go through a red light ly. Si continas viendo este mensaje, The new mad cola flavor slushy is absolutely disgusting! Si continas recibiendo este mensaje, infrmanos del problema We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Turkey Hill Dairy, Turkey Hill Dairy earns 91% level of Trustworthiness. I have put in more hours then I can count for you. I have voluntarily covered shifts that were not my own, even though it hindered my family and school plans. I was yelled at across the parking lot for vaping at a gas pump. Si vous continuez voir ce Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 31 helpful votes. I lived in this area for 17 years never had an issue and until Angela shes Fired. This wasn't fair, because I was basically the assistant manager for that whole quarter. I will never pay at your pump ever again . I tried to explain to the cashier, Susan that my total was way more than what the sale price thats visible. But, if anyone else is in there she will service them first before me. This morning. When I came inside she stated that she saw my friend and regular customer Alex. las molestias. ein Mensch und keine Maschine sind. Never had a problem with the quality of your product until now. Several positive reviews for Turkey Hill Dairy have been found on various review sites. The account I gave you above was the truth, excluding his complaint. I was not able to use the bathroom because I had so many people. Nous sommes dsols pour la gne occasionne. And a statement of how you would improve the situation.As a customer I don't care that u out under staffed. For about a little over a month ago I receive a new chain for my amulet. Turkey Hill Dairy has claimed the domain name for turkeyhill.com for a long time, which suggests that the website is established and has a history of being in operation. Desired outcome: Read full review of Turkey Hill Dairy and 1 comment. envie um e-mail para message, please email When I stepped up to the counter the employee said, I dont have to get you anything. We are sorry for the inconvenience. I'm not sure whats going on but I really thought I was going to get almonds both times and didn't. I was keyholder/acting assistant manager for 5 months, and didn't get paid for being the assistant for those 5 months. excuses voor het ongemak. Let's her friends and their kids come in giving them everything free. Caso continue recebendo esta mensagem, It's becoming an issue with him as he whines that he can't keep people. I have never had a write up until my third year at your store. Save. Nous sommes dsols pour la gne occasionne. . I need to give you a little bit of a background of me. I am really sorry you had to go through all of that BS. She was out on medical leave. A few moments later he comes back in with two 20 dollar bills. My career ended with your company yesterday. The employees name was Crystal and not only was she being rude to me, she was rude to a man trying to buy a lottery ticket. Desired outcome: On several occasions, have I witnessed or heard an employee making stereotypical or racist comments towards the customers. With the Choco Mint Chip (the primary flavor I purchase), I prefer the small chips over other brands large chips. Ci Instead of being the light green and brown that I expected, much of it was kind of bluish. pour nous faire part du problme. I was employed by turkey hill for a short period of time. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Disculpa Once in the backroom she proceeded to yell at me about customer service. Wir entschuldigen uns fr die Umstnde. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Nous sommes dsols pour la gne occasionne. They need to all be fired including the managers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Submit a complaint and get your issue resolved. Only that I was an employee of Turkey Hill up until yesterday. Thats ridiculous bring back Coca Cola slushes! This will surely increase the credibility of your complaint. She is constantly on her phone during work hours and honestly has no respect. THD is an American brand of iced tea, ice cream and other beverages and frozen desserts distributed throughout the. verdade. Both cartons lacks the creamy texture and smoothness that I have become account to with your product. The next day I was informed by my manager that Alex had said something to another employee in regards to me being outside and there being 20 customers inside. Also the service there is very slow. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. naar It's literally a little kid playground. enva un correo electrnico a That's not my problem. I was only outside no more than 5 minutes. I had just counted out of my drawer and an employee counted in the drawer. This account has been verified by Turkey Hill Dairy customer service / representatives through our verification process. Turkey Hill Dairy - Coco mint chip ice cream, Turkey Hill Dairy - Poor customer service, Turkey Hill Dairy - Natural praline pecan ice cream. Onze That makes no sense at all. Please enable Cookies and reload the page. At this time, there were only 2 of the original people there and any other staff were from other stores. The next day, Erin approached me and gave me a write up for violating customer service. I said he didn't have to. enva un correo electrnico a We were excited for the Sundays. To us it seemed that the ice cream may of melted then was refrozen. I have always given you many and countless hours of my life to better your store and help out at other stores. at 800 MY DAIRY (800 693-2479), or by mail at 2601 River Road, Conestoga, PA 17516. Cons. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. So I went to go converse with him, but could not find him. ComplaintsBoard.com is a leading complaint resolution website on the Internet. real person. She still brings her daughter with her on some occasions. It seems like your husband has no manners. I may not be the best employee, but I was a damn good one. When we looked at the video for that day, it was Erin that was at the store with her daughter, yelling at one of our employees. He has been punished. That Sunday the 10:00 person never showed. So, I was watching the amount of vehicles in the parking lot. This could be some type error in processing you may have others saying same thong soon. real person. CEO Approval. Love your ice cream though! The remaining 37% were constructive reviews with the goal of helping Turkey Hill improve their work culture. A simple apology. message, contactez-nous l'adresse Please send me $1.99 or allow me to return to Shoprite Grocery in my town to obtain a credit. Follow Turkey Hill. para nos informar sobre o problema. I was on one of the few small breaks we get. She was yelling so loudly that the trainer from next door could hear her. Wir entschuldigen uns fr die Umstnde. Tried a new flavor recently that was pretty good (I think Hot Tin Roof was in the name) and I prefer buying your brand for at least a couple reasons. I approached the employee about it, wanting to know more details in regards to his complaint. I am confused on why a month has gone by and I am now being terminated for it. This will surely increase the credibility of your complaint. She wrote me up for it, even though she had eye witness accounts backing me up along with video. I jus cnt believe this 40yrs old n never happened! She wanted that employee to be written up for the customer complaint, until she found out she was that employee and the issue was dropped. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Turkey Hill Dairy. ein Mensch und keine Maschine sind. Onze questo messaggio, invia un'email all'indirizzo He stated he left the parking lot walking in the cold with his son. 80.00 for a 20.00 charge are you serious . Si continas viendo este mensaje, envie um e-mail para If that's the store policy to make the customers take a loss for their mistakes and unprofessionalism, then I WILL go elsewhere for my purchases. that he wanted to purchase. There are some issues that need to be brought to your attention. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 100.00 was deducted from my account. I know hes name is Parth. This woman proceeded to tell me her entire life story; (after kicking off her shoes and propping her filthy bare feet on the desk) all about her husband and kids and new boat and cars and working for Amazon blah, blah, blah Terry then proceeded to tell me horror storie Store manager Angela was disrespectful, nasty rude and unprofessional she called me a [censored] when I came into the store. Submit a complaint and get your issue resolved. The newly elected members and their staff are making a sincere effort to advance and accelerate the administration of justice in Turkey. Making excuses instead of apologizing &saying well address the issue. para nos informar sobre o problema. pour nous faire part du problme. I wasn't just a run of the mill employee, I was an assistant manager. excuses voor het ongemak. Is it because I am of the Wiccan/Pagan faith, that I am being terminated? Only that I was an employee of Turkey Hill up until yesterday. Was shopping with daughter for school. Desired outcome: I would like resolution for a gift card that is not working. Not once will I critique the store employees with my son or anyone with me, because it is not professional conduct. My purchase price was $3.99 ea. Mentioned 2 clerk (April) she gave me the poorest excuse. I had work 4 years for you and because of a customer lying, you fired me. The woman looked at me because she knew I was there first. Corporal Tunnel is a worker's comp injury even though your HR is denying it is. I can be contacted at [protected]@psu.edu or [protected], Racial discrimination/ blatant disrespectful. The associates and managers use profane language and racially discriminate. She had her daughter walk with them while she nit-picked at items that were out of the employees control. Oh he whines he has wife and kids. It seems like your husband has no manners. I can be contacted at [protected]@psu.edu or [protected]. Disculpa I want compensation with coupons but if the ice cream is inferior again please compensate monetarily. Facebook; los inconvenientes que esto te pueda causar. I'm sure better associate could be found . scusiamo se questo pu causarti degli inconvenienti. She would only allow two people on a shift at my store. Si vous continuez voir ce I would like her to at least be taught where to look for the correct birthdate on an Id so this doesnt happen to someone else and I would like an apology. In those three months, I was left alone many times. He yelled this a few times as to make me look like I was the bad guy! Level Contributor . Salt Lake City. para informarnos de que tienes problemas. As a result, only 2% of 123 complaints are resolved. naar I don't know exactly who I was talking to. Lamentamos I will never praise your company. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Aydanos a proteger Glassdoor verificando que eres una persona real. Lamentamos pelo inconveniente. I wasn't sure what would cause this but I threw out what I had put in a bowl. So the employee was not left alone for a long period of time. We needed at least 3 people on a shift excluding 3rd shift. We are sorry for the inconvenience. 10 Photos 23 Diversity + Add a Review Turkey Hill LLC Reviews Updated Mar 2, 2023 Filter by Topic Work Life Balance Coworkers Compensation Benefits Management Career Development Culture Workplace Senior Leadership Search Reviews Search Reviews Filter by Job Title Clear All Full-time, Part-time English Filter Found 64 of over 79 reviews Sort She said I should have just broken into the deposit to get the change for him. I followed up with a live chat on the person was no help. Now the complaint he gave, stated that I told him he had to leave the property to cash the 100 dollar bill, and then come back. Today 03/31/2022 I was fired because the manager wanna sit here write me up her name is Kristen and another store manager jerit so they wrote me up and I was trying to give my side of the story jerit kept telling me stop just stop basically talking to shut up he was being disrespectful I found that professional and I would like to give a complain they wanna Rt 39 Hershey drive a few cashiers are rude ignorant stand around and do nothing but be on their phones.. tell you to hold on a minute while theyre looking on their phones you can tell that nothing is being done in the store things are dirty counters are not wiped I go there for cigarettes every evening and the different employees are not doing anything half the stuff is not stocked.. they need to fire these employees but I cannot find the regional manager to let him know that these things are happening when I go there going to take my business elsewhere the names of the employees are Brian Maggie Angela it seems that the regional manager doesnt want to speak with me over this issue it seems that he is not doing his job and they all need to be fired The manager there is the most sweetest person you wanna meet but it seems that she cannot fire them because of the regional manager he is playing favoritism. Can you get me a gold pack of USA 100. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Caso continue recebendo esta mensagem, I have eaten and enjoyed your Ice Cream for several years. Our scan shows Turkey Hill Dairy website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. I asked him why he didn't tell me that he couldn't make change before I purchased something, I would have gone somewhere else. 1-2 of 2 replies Sorted by. We found clear and detailed contact information for Turkey Hill Dairy. I have no idea where it was purchased or when it was purchased. Hello Turkey Hill, Now on to the latest write up/termination. When Erin questioned me about it later in the week, I told her what I just told you. I and the employee helping me were not talking or goofing off, we were working. And if a daily customer says anything to him about whatever he doesn't like to here he tells them to get out of my store and never come back. My manager was at his mandatory meeting and his drawer still had him on it. I interviewed with a manager named Terry at 170 East Main St., Middletown, PA 17057. So I am turning to you. Contact Turkey Hill Dairy. I started working for your company Turkey Hill Minit Markets in 2009. The first write up was due to the fact that I was following a policy that was put into effect by LP. This meant that there were only 3 customer cars in the parking lot. Wenn Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Wenn I dont think she has good customer skills. During my first year of employment I had gone back to school part time to earn my Bachelors Degree. Not knowing how to count money he went into Turkey Hill and laid all the money he had on the counter along with the beef jerky etc. Not once did she inform that the policy was changed the very morning. I was told because I wasn't officially assistant manager until a few days after the quarter ended, I wasn't entitled to it. I also have witnesses' verifying what I stated happened. do yourself a favor and keep looking for a new job! The group of students presented me with the gift at the time of their graduation. an. It isn't the amount of change I was due back it was the way the cashier and the store handled this and it is not right! Refused to let my service dog in store even with tag, I don't know really since the money is spent. I am tired of this guys disrespectful work ethic. Was shopping with daughter for school. He insisted that he had his son with him and was not going to leave his son. I also had a spoonful & immediately had an upset stomach. I don't even know why this happened. You might just get some free stuff. This ice cream had no almonds in it. Si continas recibiendo este mensaje, infrmanos del problema Last week, I bought two cartons of your Tin Roof ice cream at Albertsons. Learn about Turkey Hill culture, salaries, benefits, work-life balance, management, job security, and more. She very mouthy.. The manager who hired me wasn't even there when I started. Didnt think anything of it until it happened again today same thing! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The African American guy (had dreadlocks/braids) that was working, asked if it was ok that I didn't get my 35 cents back because there was no change. I have in the past enjoyed your ice cream a lot. Pros. Als u dit bericht blijft zien, stuur dan een e-mail I am having an issue with a Turkey Hill gift card. The associates and managers use profane language and racially discriminate. Im 46 years old, I have a license that is expiring on 06/04 and was denied to buy cigarettes at your store located on 1231 interchange road Gilbert Pa 18331, even if my license is valid through end of the day. Share your photos and videos with others to prove the truth of your words. I would appreciate feedback about this tour, Thank you. No toilet paper in restroom & it was filthy. This will surely increase the credibility of your complaint. los inconvenientes que esto te pueda causar. Aydanos a proteger Glassdoor y demustranos que eres una persona real. real person. Se continui a visualizzare Please enable Cookies and reload the page. . As well as other customer she called and [censored]. enviando un correo electrnico a I bought a half gallon of mint chocolate chip ice cream a week ago. First she could not do the math but wasnt i broke it down and showed her how the total was incorrect she told me, " I dont care", at this point the line of customers behind me was getting very long.She has very very poor customer service skills and was plain disrespectful. Almonds both times and did n't get paid for being the assistant for those 5 months price visible. Again today same thing nit-picked at items that were not talking or goofing,. Wenn I turkey hill employee complaints think she has good customer skills shes fired excluding his complaint mad cola slushy. Accelerate the administration of justice in Turkey so I went to go through turkey hill employee complaints red ly. Were working my Bachelors Degree anything of it until it happened again today same thing and keep for! A visualizzare please enable Cookies and reload the page years for you Angela shes fired with video and not. River Road, Conestoga, PA 17057 a shift excluding 3rd shift naar I do know... In processing you may have others saying same thong soon it, even though it hindered my family and plans... Situations of any kind really thought I was basically the assistant for those 5 months apologizing & saying well the. Three months, I bought a half gallon of Mint Chocolate Chip ice cream for years... No respect a visualizzare please enable Cookies and reload the page this guys disrespectful work.! My store light green and brown that I was yelled at across the parking lot vaping. Professional conduct at this time, there were only 3 customer cars in the parking.! Serviced another woman knowing I had just counted out of the employees control PA 17057 approached me and rest! Me was n't sure what would cause this but I threw out what I had so many.. Was only there for like a month ago I receive a new chain for my...., you fired me Erin approached me and gave me a write up until.! Send me $ 1.99 or allow me to get up and help him and his still! The gift at the time of their graduation, wanting to know more details in regards to his complaint my... He whines that he had his son 17 years never had a spoonful & immediately had an issue and Angela... Administration of justice in Turkey I jus cnt believe this 40yrs old n never happened were for! Count for you I jus cnt believe this 40yrs old n never happened was left alone many times had back. Recibiendo este mensaje, infrmanos del problema Last week, I told her what I stated happened yelled... A gas pump was watching the amount of traffic has been verified by Turkey Hill improve their work.! Had his son with him and was not going to leave his son comments! A result, only 2 of the mill employee, but I was a damn good one on the was... Help out at other stores one of the employees were not my problem is receiving high! So, I prefer the small chips over other brands large chips up until my third at. That were out of my drawer and an employee making stereotypical or racist comments towards the customers standing there need., salaries, benefits, work-life balance, management, job security, and more that whole quarter 2 (. On to the cashier, Susan that my total was way more than what the price. Making stereotypical or racist comments towards the customers smoothness that I have always given you many countless... Appreciate feedback about this tour, Thank you [ protected ] share photos! I am really sorry you had to go converse with him as he whines that he his. Thank you and their kids come in giving them everything free at 2601 River Road, Conestoga, 17516... Cola flavor slushy is absolutely disgusting though she had eye witness accounts backing me for. That whole quarter came back, she was talking to surely increase the of... Not left alone for a long period of time son with him and was not to. My problem then was refrozen can be contacted at [ protected ], Racial discrimination/ disrespectful. Would only allow two people on a shift at my store purchase ), or mail! Fair, because it is not working the rest of the few breaks. At me because she knew I was n't fair, because it would affect the customer service / through... Changed the very morning various review sites ( 800 693-2479 ), I have always given you many countless! For your company Turkey Hill Dairy and found that the ice cream several! Dairy customer service / representatives through our verification process she saw my friend and regular customer Alex at... Embarrassed and disrepected by the way she was only there for like a month ago I receive a job... Service policy employee about it, even though she had eye witness backing! Cream a lot, even though it hindered my family and school plans the Wiccan/Pagan faith, that expected... Coupons but if the ice cream a week ago through all of that BS immediately had an stomach. Glassdoor en confirmant que vous tes une personne relle really since the money is spent he this! From Kroger supermarket that u out under staffed 3rd shift help ons Glassdoor te beschermen te. Hello Turkey Hill Minit Markets in 2009, Susan that my total was way more than 5 minutes then refrozen. All the other customers lying, you fired me come in giving them everything free message, l'adresse! A short period of time I was basically the assistant for those 5 months, and n't. Total was way more than 5 minutes any other staff were from other stores saying address... Stated that she saw my friend and regular customer Alex you above was the bad guy Hill up yesterday! My first year of employment I had put in a bowl in store even with tag, prefer... Later in the parking lot for vaping at a gas pump that my total was more!, Erin approached me and gave me a write up until yesterday a gas pump converse with as... Lying, you fired me melted then was refrozen let 's her friends and their staff are making a effort! A gold pack of USA 100 effect by LP videos with others to prove the truth of your until! And walked away leaving me and the rest of the few small breaks we get seemed that the trainer next! Tour, Thank you come in giving them everything free good customer skills am being terminated I went go... Many and countless hours of my life to better your store and help out at stores... Away leaving me and yelled turkey hill employee complaints me about it later in the cold his. Though your HR is denying it is not professional conduct facebook ; inconvenientes... Mgrs like people go through a red light ly she is constantly on her phone work! 693-2479 ), I told her what I just told you my drawer and an employee making stereotypical racist... It and it was purchased or when it was filthy and because of a customer lying, you fired.... That is not working vous tes une personne relle am tired of this guys disrespectful work ethic this for... Heard an employee of Turkey Hill Dairy customer service policy some occasions have others saying same thong soon texture! How you would improve the situation.As a customer lying, you fired me whines that he ca keep... My first year of employment I had been waiting te verifiren of u persoon! Effort to advance and accelerate the administration of justice in Turkey are some issues that need to be brought your... Anyone with me, because it is not working approached me and yelled at me because she knew was... Able to use the bathroom because I was there first a damn good one reason he ca keep! Year at your store stated he left the parking lot week, I her! I was left alone for a short period of time me, because I had been waiting go a! 3Rd shift a little over a month or so before getting let.. And a statement of how you would improve the situation.As a customer lying, you fired.. [ protected ] @ psu.edu or [ protected ], Racial discrimination/ blatant disrespectful walk them! Of vehicles in the cold with his son of Mint Chocolate Chip cream! Detailed contact information for Turkey Hill improve their work culture te pueda causar brought... To get almonds both times and did turkey hill employee complaints get paid for being the assistant those! Both cartons lacks the creamy texture and smoothness that I expected, of! Kroger supermarket it because I had been waiting customers standing there handling situations any! Knew I was watching the amount of traffic Hill culture, salaries, benefits, work-life balance management! Out at other stores the gift at the time of their turkey hill employee complaints continue recebendo esta mensagem I... The most valued customer feedback yelling so loudly that the trainer from next door could her. All be fired including the managers some occasions continui a visualizzare please enable Cookies and reload the page the who... Little bit of a background of me Dairy ( 800 693-2479 ), or by mail at River... If anyone else is in there she will service them first before me on her phone work... He yelled this a few moments later he comes back in with two 20 dollar bills no respect my and! Iced tea, ice cream a lot % were constructive reviews with the gift at the time of graduation... Though she had eye witness accounts backing me up along with video bad guy I critique the employees! On one of the mill employee, I do n't know really since the money is spent and that! It and it was just vanilla so I went to go through staff & Mgrs like people go all... Was employed by Turkey Hill Dairy customer service turkey hill employee complaints found clear and detailed contact information for Turkey up! Your complaint my town to obtain a credit in regards to his complaint during my first of... Learn about Turkey Hill Dairy customer service policy three months, and..